Working with eIAM

eIAM service level

The market service eIAM is offered as standard with the following service level parameters:

Service times
The service hours of eIAM are 24/7, from Monday to Sunday from 00h to 24h.

Support hours
The support hours of eIAM are 11/5, i.e. from Monday to Friday from 07h to 18h.

Maintenance window
For the maintenance window MiSo, Wednesday and Sunday apply. Service interruptions on Wednesday from 22h, service interruptions longer than 30 minutes on Sunday. Service interruptions on Sunday are also coordinated several weeks in advance in an information and consultation process with important stakeholders of eIAM.

Availability class
The eIAM service has the availability class VK3:

max. Downtime per outage: 2h
max. Number of failures per quarter: 1x
max. Recovery time: 2h
max. data loss time:<10 min

Protection requirements

The evaluation of the protection requirements is the responsibility of the application owner. The application owners are responsible for ensuring that the quality of authentication (QoA) and - independently of eIAM - the hosting fulfil the protection requirements and that this and any downward deviations are clearly mapped in the ISDS concept. The checklist is recommended for this topic.