Support for this market service is provided by various bodies:
First level support is provided exclusively by the responsible Application Support of the service recipient. This also applies to login problems of end users.
For second-level problems, the service recipient may contact the BIT service desk.
As third level support, eIAM Operations acts at the end of the support chain.
The service recipient provides, if necessary, contact persons and access to the affected IT components for problem isolation and support.
